We kindly ask our clients to carefully read our Terms and Conditions and be aware that when you make a booking with us, you are automatically accepting these terms and conditions.
All dogs are required to complete a trial prior to using our services this is charged at £40 plus vat which will be deducted from your first boarding booking with us should you decide to go ahead.
Bookings
Bookings will be made via our online booking system. If you require any assistance please call or email us. You will need to fill in a booking form, where you will be able tell us everything we need to know to look after your little one. We kindly ask you to be detailed as possible in your answers to help tailor the care of your pet as much as we can to make it feel home from home.
First time clients must come to the hotel to view our premises before booking. The dogs in our care are our highest priority so viewings are by appointment only. We will show you around our hotel facilities and answer any questions you have. Before any bookings are accepted your dog must have trial with us so we can ensure your dog is comfortable in our care and is mixing well with other dogs. In the event of your dog showing any signs of aggression towards staff members or other dogs they will not be accepted for daycare or boarding.
Opening hours
Friday, Saturday, Sunday and Bank Holidays, we are closed to the public for viewings. Our office hours operate Monday-Thursday 8am-4pm, For urgent enquires please use our email address thehamptonsboutique@gmail.com
Our dog handling staff have the daycare phone on them at all times during daycare hours, this is the phone that you will receive daily photos on.
Please not we have staff living on site 24/7
The reception service for phone calls and the WhatsApp service to owners also closed on these days. We have staff living on site 24/7, but on these days our customers relationship activities are off.
Payments
After the reservation is made, you will receive an email with payment details on for bank transfer if you have not already paid via our online portal. The payment for 50% of the stay must be paid when you make the reservation and receive the Booking Confirmation this is to secure your dog’s stay with us.
All boarding fees are charged by the number of days your dog is staying at the hotel not per night. All dogs are charged for the day of arrival to the day of departure regardless of time of arrival or departure with a minimum charge of 2 days. If you wish to leave your pet with us for less than 2 days, you can use our Day Care Service, that is chargeable per day 8am-5pm (out of hours is charged at £10 per hour plus VAT). All hotel fees are charged for the full booking period even if they are collected before the due date of departure.
The date entered on the ‘Booking Form’ will prevail. This is because we can only take other bookings for periods that have not been booked by others.
Other expenses
Any other expenses such as grooming, food, luxury extras etc. will be paid when you collect your pet unless booked in advance. We will let you know the exact amount before you arrive, pay by bank transfer, card or cash.
Cancellation fees
No prepaid bookings are refundable or transferable this incudes daycare, boarding and grooming services. Please note booked daycare sessions can not be transferred to the next calendar month.
– We reserve the right to revise our prices at any time.
– All prices quoted will be at the rate prevailing at time of booking.
– All prices charged will be at the rate prevailing at time of boarding.
– We do not give credit for early returns you will be charged for the period booked.
– If your dates requested for boarding change, we cannot credit this.
Day Care
Day Care times operate from 8:00am to 5:00pm. We offer wrap around care 7:00am to 6:00pm Tuesday, Wednesday & Thursdays only at additional cost of £10 per hour plus VAT. Please let us know in advance if you require wrap around care as sometimes, we cannot cater for last minute requests.
Vaccinations
Please check your dog’s vaccination certificate, proof of vaccination MUST be up to date. Proof of vaccination must be shown before any daycare or boarding, please bring proof on your viewing/dogs trial session or email this to us prior to arrival.
Owners must have their dogs vaccinated against:
– Distemper
– Hepatitis
– Leptospirosis
– Canine Parvovirus
– Para influenza
These are all part of the annual vaccinations. Please note: the infectious bronchitis vaccine does not give 100% protection against Kennel Cough and the owner takes full responsibility for this; the management of the hotel will not be liable if the dog catches kennel cough. This is NOT part of your annual booster vaccination. KC Vaccine is a live vaccine and you MUST NOT bring your dog for 10 days prior to this vaccine should you wish to have it. We do not require your dog to have this.
To keep ALL our guests safe, we also request that all our guests are up to date with an effective flea and tick treatment.
Health & Hygiene, Maximum and Minimum Age, Females and Males
All our guests have their weight & diet monitored and their ears, eyes, teeth, coat and faeces checked regularly for any irregularities or foreign bodies. If wet or muddy after walking, all our guests will be warm showered shampooed & dried (during its stay we do it for free).
It is owners’ responsibility to declare any history of veterinary or behaviour problems that could reoccur while staying with us and to draw attention to any potential problems, phobias (or vices!) their dogs may have. The more we know about your dog, the more settled we can make them. If your dog has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
We also reserve the right to refuse admission to any pet which, in our opinion, is showing signs of ill health OR aggression. All dogs must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’
before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly. We do not accept any responsibility for dogs who catch fleas whilst staying at The Hamptons Boutique Pet Hotel. We are happy to accept bookings for unsprayed bitches; however, we do not accept bitches due or in season. We DO NOT accept pregnant bitches.
We are happy to accept unneutered males up to 10 months old but unfortunately, we do not accept entire males who are sexually mature. They often upset the balance of the group and can be a nuisance to other dogs. They also tend to mark their scent everywhere including inside our lovely hotel and day care facilities.
In normal circumstances, we would operate a minimum age policy of 3 months old. We do not operate a maximum age policy (we love the old ones!) All dogs must be checked upon leaving the hotel when you come to collect them. It is now that you must discuss any concerns regarding your dog’s health or body condition.
Medication
At the Hamptons, we can administer medication if required, and there is NO CHARGE for administering any kind of medication for your dog. Any medication required for the dog will be discussed and (if agreed) added to the Booking Form. Please ensure you have provided us enough medication for the duration of your dogs stay.
Belongings and bedding
Everything your dog requires for their stay here can be provided. However, we understand that dogs may enjoy the comfort of familiar items during their time away from home so we encourage you to bring your dogs bed or a blanket for their stay. All belongings left with the dog are left at the owner’s risk. We cannot be held responsible for damage or loss of these items, and reserve the right to discard any item due to the health & safety and hygiene condition.
Diet and nutrition
We strongly recommend your dog be kept on the same diet. We normally request you bring enough food for the duration of your Pet’s stay. If insufficient food is supplied at the start of the board you agree to refund the costs incurred purchasing more food. Please ask about the brands we store. Dogs will be generally fed in the mornings and evenings, unless owner’s instructions state otherwise on the Booking Form. We will tailor it exactly like you instruct us. We will follow your instructions on how many and which type of treats your dog is used to each day to keep to the routine they are used to at home.
Grooming/Treatment terms and conditions
Please ensure your dog is fit and well before they are groomed/treated. The grooming/treatment of elderly dogs (10+ years) is undertaken at the owner’s risk. Grooming/treatments may expose underlying skin or health problems which The Hamptons cannot be held liable for. Please note we will not accept liability for any injuries caused to your dog if it Is aggressive or matted. Price reductions will not be offered for incomplete treatment due to your dog’s behaviour. Teeth cleaning, anal gland expressing and ear plucking are deemed to be “veterinary procedures” by some vets and therefore under the Veterinary Surgeons Act we are now prevented from performing these services for you.
No dog will be subjected to stress or discomfort and all dogs will be groomed/treated in accordance with The Animal Welfare Act 2007.
You must inform us prior to grooming/treatment if your dog has ever displayed aggression. Failure to disclose this information may result in refusal of further services. Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs. We reserve the right to refuse to groom/treat any pet at risk of harming the groomer/therapist or itself. If your dog is accepted for grooming/treatment and displays aggression that we have not been informed of, the groom/treatment will be terminated immediately and 100% of the grooming/treatment charge will be levied.
The Hamptons will not force any procedure on your dog, therefore if your dog objects to any part of the groom/treatment that part will not be performed.
Photography and Social Media
During their stay, we will take pictures of your dog/s, some of which may appear on our website, Facebook, Instagram or other social medias. We assume consent is provided for such usage, unless specified by you either before, or at the latest, upon commencement of the stay. If you wish your dog NOT to be photographed, please let us know before accepting the Booking. After posted, pictures and videos won’t be deleted.
WhatsApp videos & Images
You will be able to follow our walks on Instagram and Facebook. We use a mobile device to follow the walks and post it in these Social Medias. You will be sent one lot of photos to your WhatsApp daily from the daycare phone number.
Abandonment, PLEASE READ VERY CAREFULLY
Any dog that is not collected, or the owner or emergency contact CAN NOT BE FOUND, OR HAVE NOT CONTACTED THE HAMPTONS BOUTIQUE PET HOTEL within 7 days after the due collection date stated on the booking form, it will be considered that the dog have been abandoned. The management of the hotel reserve the right to re-home, sell or any other action regarding to the animal at their discretion. Any costs incurred will be the responsibility of the owner. The fee for abandon of an animal in our hotel is £2000 (two thousand pounds) this will be charged to your credit/debit card. We strongly state, that we are EXTREMELY AGAINST the abandonment of a dog It is cruellest thing a dog owner can do! We will also communicate to the authorities about the abandonment of the animal following the Abandonment of Animals Act 1960 that stays with us, to be a crime.
Difficult behaviour and Special Care
Details of any behavioural problems must be written on the admissions form and discussed with the Hotel Management prior to booking. Any destructive behaviour causing damage to the hotel property will be charged to the client. You agree to provide The Hamptons Boutique Pet Hotel with full and detailed information about your dog. In particular, you undertake to make a full and frank disclosure on the booking form of any matter, fact, or characteristic concerning your dog which might impact on the care of your dog including, but not limited to, behavioural or health matters, anti-social behaviour including aggression, separation anxiety, destructive behaviour, excessive pulling on the lead, propensity to run away on walks or from the home/garden, incontinence, phobias or fears, excessive loud barking or whining.
If your dog needs to be kept away from other dogs for any reason then you MUST inform us of this.
Should the dog show aggressive behaviour to a dog nanny, dog handler or their behaviour becomes uncontrollable or a nuisance beyond reasonable acceptance, the dog will be placed in an alternative safe environment and if the dog is in distress, we will call you and explain the circumstances. As a last resort, we would recommend that a next of kin come to collect your dog or we can deliver him/her at an additional cost.
The client further agrees that if their dog attacks, or is involved in a fight with another dog, (and/or person) causing injury to that dog (or person) they will be responsible for any losses incurred thus including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by their dog. Please note: We do not encourage dogs with aggressive or destructive temperaments, and we are unable to accept dogs that are subject to the terms of the Dangerous Dogs Act 1991.
In cases where dogs are left that prove to be aggressive towards other dogs or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by a dog to any area will be chargeable to the owner. There will be no refund of the boarding fees you have paid to The Hamptons and any additional fees charged will be payable by you.
Veterinary Attention
Whilst in our care if your dog becomes injured or unwell we will immediately inform the owner or emergency contact and take the dog to the vet. Should the Emergency Contact specified on the booking form not be available during an emergency, agreement is given to The Hamptons to make any decision necessary regarding the dog’s health provided it is acting in the best interests of the dog and is on the advice of a qualified veterinary surgeon.
Whilst animals boarded at The Hamptons Hotel receive every care and attention, they are boarded at the risk of the owner.
Liability
Although we make every effort to ensure your dog is cared for to our usual high standards, we cannot be liable for loss, injury or death, whether due to your dog’s behaviour or otherwise. We take FULL responsibility for ANY damage or injuries caused by our staff. We reserve the right to update these terms and conditions as needed.