Terms and Conditions

We kindly ask our clients to carefully read our Terms and Conditions and be aware that when you make a booking with us, you are automatically accepting these terms and conditions.

Bookings

Bookings will be made via our online booking system. If you require any assistance please call or email us, you will need to fill in a booking form, where you will be able tell us everything we need to know to look after your little one.

We kindly ask you to be detailed as possible in your answers to help tailor the care of your pet as much as we can to make it feel home from home. ​

We encourage first time clients to view our premises before booking, but as the dogs in our care are our utmost consideration, viewings are by appointment only.

All new guests must come and visit us for an introduction prior to their stay.

Sundays and ALL Bank Holidays: we are closed to the public for viewings & collections on these days.

The reception service for phone calls and the WhatsApp service to owners also closed on these days. We have staff living on site 24/7, but on these days our customers relationship activities are off.

Payments

After the reservation is made, you will receive an email with payment details on for bank transfer if you have not already paid via our online portal. The payment for 50% of the stay must be done when you make the reservation and receive the Booking Confirmation, to secure your stay.

All fees are charged by the number of nights at the hotel.  All hotel fees are due for the full booking period even if they are collected before the due date of departure.

The date entered on the ‘Booking Form’ will prevail. This is because we can only take other bookings for periods that have not been booked by others.

All dogs are charged for the day of arrival to the day of departure regardless of time of arrival or departure with a minimum charge of 2 nights.

If you wish to leave your pet with us for less than 2 nights, you can use our Day Care Service, that is chargeable per day.

Other expenses

Any other expenses such as grooming, food, luxury extras etc. will be paid when you collect your pet unless booked in advance. We will let you know the exact amount before you arrive, pay by bank transfer, card or cash.

Cancellation fees

​ No prepaid bookings are refundable or transferable.

We do not give credit for early returns you will be charged for the period booked.

​We reserve the right to revise our prices when necessary.

All prices quoted will be at the rate prevailing at time of booking.

All prices charged will be at the rate prevailing at time of boarding.

Day Care

Day Care times work from 7:00am to 6:00pm.

Please get in touch and let us know what would the ideal for you.

Vaccinations

Please check your vaccination certificate!

The vaccination certificate must be up-to-date.

You MUST send it by email prior to arrival

Owners must have their dogs vaccinated against:

  • Distemper
  • Hepatitis
  • Leptospirosis
  • Canine Parvovirus
  • Para influenza
  • These are all part of the annual vaccinations.

To keep ALL our guests safe, we also request that all our guests have been: wormed and had an effective flea and tick treatment.

Please note: the infectious bronchitis vaccine does not give 100% protection against Kennel Cough and the owner takes full responsibility for this, the management of the hotel will not be liable if the dog catches kennel cough. This is NOT part of your annual booster vaccination.

Health & Hygiene, Maximum and Minimum Age, Females and Males

  • All our guests have their weight & diet monitored and their ears, eyes, teeth, coat and faeces checked regularly for any irregularities or foreign bodies.
  • If wet or muddy after walking, all our guests will be warm showered & dried (during its stay we do it for free).
  • Owners undertake to declare any history of veterinary or behaviour problems that could reoccur while staying with us and to draw attention to any potential problems, phobias (or vices!) their dogs may have. The more we know about your dog, the more settled we can make them.
  • If your dog has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
  • We also reserve the right to refuse admission to any pet which, in our opinion, is showing signs of ill health OR aggression.
  • All dogs must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly. We do not accept any responsibility for dogs who catch fleas whilst staying at The Hamptons Boutique Pet Hotel.
  • We are happy to accept bookings for unsprayed bitches; however, we do not accept bitches due or in season.
  • We are happy to accept unneutered males up to 10 months old but unfortunately, we do not accept entire males who are sexually mature. They often upset the balance and can be a nuisance to other dogs. They can mark their scent everywhere including inside our lovely hotel and day care facilities.
  • We don’t accept pregnant bitches.
  • In normal circumstances we would operate a minimum age policy of 3 months. We do not operate a maximum age policy (we love the old ones!)
  • All dogs must be checked will be checked upon leaving the hotel in front of you, when you come to collect them.
  • It is now that you must discuss any concerns regarding your dog’s health.

Medication

At the Hamptons, we can administer medication if required, and there is NO CHARGE for administering any kind of medication for your dog.

Any medication required for the dog will be discussed and (if agreed) added to the Booking Form.

Belongings and bedding 

Everything your dog requires for their stay here is provided.

We understand that dogs may enjoy the comfort of familiar items during their time away from home so you are welcome to send their belongings as in bed or blanket.

All belongings left with the dog are left at the owner’s risk. We cannot be held responsible for damage or loss of these items, and reserve the right to discard any item due to the health & safety and hygiene condition.

Diet and nutrition

We strongly recommend your dog be kept on the same diet. We normally request you bring enough food for the duration of your Pet’s stay. If insufficient food is supplied at the start of the board you agree to refund the costs incurred purchasing more food.

Please ask about the brands we store.

Dogs will be generally fed in the mornings and evenings, unless owner’s instructions state otherwise on the Booking Form. We will tailor it exactly like you instruct us.

We will follow your instructions on how many and which type of treats your dog is used to each day to keep to the routine they are used to at home.

Grooming/Treatment terms and conditions

Please ensure your dog is fit and well before they are groomed/treated.

The grooming/treatment of elderly dogs (10+ years) is undertaken at the owner’s risk.  Grooming/treatments may expose underlying skin or health problems which The Hamptons cannot be held liable for.

Teeth cleaning, anal gland expressing and ear plucking are deemed to be “veterinary procedures” by some vets and therefore under the Veterinary Surgeons Act we are now prevented from performing these services for you.

No dog will be subjected to stress or discomfort and all dogs will be groomed/treated in accordance with The Animal Welfare Act 2007.

You must inform us prior to grooming/treatment if your dog displayed aggression.

Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.

We reserve the right to refuse to groom/treat any pet at risk of harming the groomer/therapist or itself. If your dog is accepted for grooming/treatment and displays aggression that we have not been informed of, the groom/treatment will be terminated immediately and 100% of the grooming/treatment charge will be levied.

The Hamptons will not force any procedure on your dog, therefore if your dog objects to any part of the groom/treatment that part will not be performed.

Price reductions will not be offered for incomplete treatment due to your dog’s behaviour.

Photography and Social Media

During their stay, we will take pictures of your dog/s, some of which may appear on our website, Facebook, Instagram or other social medias.

We assume consent is provided for such usage, unless specified by you either before, or at the latest, upon commencement of the stay.

​If you wish your dog not to be photographed, please let us know before accepting the Booking.

After posted, pictures and videos won’t be deleted.

WhatsApp videos & Images

You will be able to follow our walks on Instagram and Facebook. We use a mobile device to follow the walks and post it in these Social Medias.

Also, if you request, we can send you videos and pictures to your WhatsApp daily.

N.B. this service is not available on Sundays or BH​

Abandon PLEASE READ VERY CAREFULLY

Any dog that is not collected, or the owner or emergency contact CAN NOT BE FOUND, OR HAVE NOT CONTACTED THE HAMPTONS BOUTIQUE PET HOTEL within 7 days after the due collection date stated on the booking form, it will be considered that the dog have been abandoned.

The management of the hotel reserve the right to re-home, sell or any other action regarding to the animal at their discretion.

Any costs incurred will be the responsibility of the owner.

​The fee for abandon of an animal in our hotel is £2000 (two thousand pounds).

This will be charged to your credit/debit card

We strongly state, that we are EXTREMELY AGAINST the abandonment of a dog.

It is cruelest thing a dog owner can do!

We will also communicate to the authorities about the abandonment of the animal following the Abandonment of Animals Act 1960 that stays with us, to be a crime.

Difficult behavior and Special Care

Details of any behavioural problems must be written on the admissions form and discussed with the Hotel Management prior to booking.

Any destructive behaviour causing damage to the hotel property will be charged to the client.

You agree to provide The Hamptons Boutique Pet Hotel with full and detailed information about your dog. In particular, you undertake to make a full and frank disclosure on the booking form of any matter, fact, or characteristic concerning your dog which might impact on the care of your dog including, but not limited to, behavioural or health matters, anti-social behaviour including aggression, separation anxiety, destructive behaviour, excessive pulling on the lead, propensity to run away on walks or from the home/garden, incontinence, phobias or fears, excessive loud barking or whining.

If your dog needs to be kept away from other dogs then you must inform us of this.

Should the dog show aggressive behaviour to a dog nanny, dog handler or their behaviour becomes uncontrollable or a nuisance beyond reasonable acceptance, the dog will be placed in an alternative safe environment and if the dog is in distress, we will call you and explain the circumstances. As a last resort, we would recommend that a next of kin come to collect your dog or we can deliver him/her at an additional cost.

The client further agrees that if their dog attacks, or is involved in a fight with another dog, (and/or person) causing injury to that dog (or person) they will be responsible for any losses incurred thus including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by their dog.

Please note: We do not encourage dogs with aggressive or destructive temperaments, and we are unable to accept dogs that are subject to the terms of the Dangerous Dogs Act 1991.

In cases where dogs are left that prove to be aggressive towards other dogs or staff, or destructive to our facilities, we will contact you to arrange their removal.

All damage caused by a dog to any area will be chargeable to the owner. There will be no refund of the boarding fees you have paid to The Hamptons and any additional fees charged will be payable by you.

Veterinary Attention

Any problem and any time will receive fully attention from our staff. If any problem happens, we take the dogs immediately to the vet and inform the owner or the emergency contact person.

Whilst animals boarded at The Hamptons Hotel receive every care and attention, they are boarded at the risk of the owner.

Should the Emergency Contact specified on the booking form not be available during an emergency, agreement is given to The Hamptons to make any decision necessary regarding the dog’s health provided it is acting in the best interests of the dog and is on the advice of a qualified veterinary surgeon.

Liability

Although we make every effort to ensure your dog is cared for to our usual high standards, we cannot be liable for loss, injury or death, whether due to your dog’s behaviour or otherwise.

​We split dogs into small social groups (no more than 4) and they are relatively similar in size, we do not socialise, large breeds and medium or small breeds together, but we cannot be held responsible for any injury caused from one dog to another that comes from dog behaviors.

​We take FULL responsibility for ANY damage or injured caused by our staff.

​We reserve the right to update these terms and conditions as needed.