FAQ

All your questions answered

FAQ – Frequently Answered Questions about The Hamptons Boutique Pet Hotel

 

  1. Will my dog be left alone?

As this is our home there is someone on site 24/7, your dog will be treated as part of our family and have the best possible care at all times.

  1. What if my dog is unhappy?

We ask you to bring your dog along at the time of viewing so that they can meet us and get familiar with the surroundings. We then require your dog to come and do a settle session, where you leave your dog with us and we assess if we are suitable for them and if they are happy with how we do things. We will be as honest as we can with you about the trial and sometimes a few extra hours are necessary to ensure they are completely at ease.

  1. Is my dog walked or exercised?

We offer a range of enrichment for our doggy guests; we try and look after them as you do. All day care and boarding dogs have a 2 hour off lead experience in our secure 3-acre field, dogs who are boarding also get a on lead walk in the afternoon. If your pet needs more or less exercise simply let us know and we will be happy to accommodate this. We also have an undercover play area, with access to the hotel at all times. We have 2 outdoor play areas, also with access to the hotel at all times. There are various toys & games that the pooches love as well. 

They will never be bored here!

  1. What is the cost?

We offer various packages from day-care to holiday boarding. We offer a bespoke service so a lot depends on the needs of your dog, how many you have, how long you are going for etc.

We charge per day so we can be more flexible on collection and drop off times.

Please have a look at our prices page or contact us for more details.

  1. My dog has allergies, can you cater for that?

Yes, we absolutely can! We look after lots of dogs with allergies and special dietary requirements. Just tell us all about it and we can certainly accommodate your dog’s needs.

  1. My dog is on regular medication, are you able to give it to them?

Of course! We have lots of dogs that need regular medicine. We can make sure it is given exactly as you would at home.

  1. Are you a licenced boarder?

Yes, we are licensed through Solihull council and we are proud to say we have a 5-star rating! We are all fully qualified in animal first aid and have a variety of relevant qualifications.

  1. Can my dogs share a room?

Of course, if you are happy for dogs that usually live together to share a room that is fine by us, we will just ask you to sign a consent to sharing form.

  1. Are you open on Bank Holidays?

Yes, we are open for boarders, although we do charge £20 extra per dog.

  1. Can we come and look around?

Yes, although it is by appointment only as it’s our home, but feel free to email, text or call and we will be as accommodating as we can with times to suit you.

  1. Do you look after puppies?

Yes, as long as they have had all of their vaccinations, we are very happy to have puppy cuddles.

  1. What are your opening times?

Our office hours operate Monday-Thursday 8am-4pm (closed bank holidays)

Day care hours 8am-5pm (Wrap around care 7am-8am & 5pm-6pm)

We are open all year round for boarding and daycare excluding over Christmas and new year.

  1. Will you send me any updates while we are away?

Yes, we send daily WhatsApp updates and you can follow your dog’s antics on Facebook and Instagram.

We are always happy to answer any questions that you have please feel free to contact us at anytime.